FAQ
What should I do if the email with the login code or password recovery does not arrive?¶
Answer: Make sure you entered the correct email address, which you used while signing up on the platform, and check the "Spam" folder. If the email does not arrive, try the request again or contact technical support team.
What should I do if the platform says "User not found" during registration?¶
Answer: The institution’s administration may not have added you to the school workspace on the platform yet, or the data was entered incorrectly. Check the correctness of your last name and first name, and contact your form teacher or the educational institution’s administrator.
How to register again on the platform?¶
Answer: It is not possible to register again for security reasons. If an account already exists, use the Sign-In by One-Time Code option or contact your form teacher or the educational institution’s administration.
How to add a child to a parent account?¶
Answer: Log in to your account, open the “Children” menu, and click “Add”. In the new window, fill out the form and submit it. See the instructions for the “Children” section.
What to do if I cannot attach or submit an assignment?¶
Answer: Try reloading the page or wait some time and try to upload the assignment again.
Why do my students' assignments go to another teacher?¶
Answer: The most likely reason is that the assignment was given from another account. The assignment must be uploaded by the teacher who will be checking it.
What to do if the form teacher does not see the "My Section" tab?¶
Answer: Make sure the teacher is assigned as the Form Teacher in the platform settings ("Settings" → "Sections" for Administrator only).
What should I do if I don’t see the class journal for the sections I teach?¶
Answer: Make sure you are assigned as a teacher in the class schedule. You can check this information with the Administrator of the educational institution.
I want to make changes in the Journal for past classes, but the fields are greyed out and not editable. What’s the issue?¶
Answer: The Administrator of the educational institution defines the period during which both past and future classes can be edited. By default, this period is 30 days. It is most likely that you are trying to edit classes that exceed this editing time limit. Please contact the Administrator to extend the editing period for classes.
I added a new student to the section, but I don’t see them in the student list in the Journal. What’s wrong?¶
Answer: Check the student’s start date that you specified when adding them to the section. Also, verify the date filter you are using when loading the Journal. If the Journal’s date filter is set to a range earlier than the student’s start date, the student will not appear in the list.