FAQ
What to do if the email with the login code or password recovery does not arrive?¶
Answer: Make sure you entered the correct email address and check the "Spam" folder. If the email does not arrive, try the request again or contact technical support.
What to do if the platform says "User not found" during registration?¶
Answer: The institution’s administration may not have added you to the system yet, or the data was entered incorrectly. Check the correctness of your last name, first name, and patronymic and contact your class teacher or the educational institution’s administration.
How to register again in Prosvita?¶
Answer: It is not possible to register again for security reasons. If an account already exists, use the Sign In by Code function or contact your class teacher or the educational institution’s administration.
What to do if I cannot attach or submit an assignment?¶
Answer: Try reloading the page or wait some time and try to upload the assignment again.
Why do my students' assignments go to another teacher?¶
Answer: The most likely reason is that the assignment was given from another account. The assignment must be uploaded by the teacher who will be checking it.
What to do if the class teacher does not see the "My Section" tab?¶
Answer: Make sure the teacher is assigned as the class teacher in the platform settings ("Settings" → "Teaching Sections").